Letting Agents for Thetford, Brandon, Mildenhall, Lakenheath, Feltwell, Hockwold, Methwold, Northwold, Wretham, Croxton, Barnham, Kilverstone, Weeting, East Harling, Mundford, Great Hockham

Tenants Info


Trayton & Co is an ARLA Propertymark (Association of Residential Letting Agents) licensed member and is part of the Propertymark Client Money Protection Scheme. We also offer independent redress provided by The Property Ombudsman Scheme of which we are also a member.  


All fees are quoted inclusive of VAT 

So that you are fully aware of the fees payable when renting a property through us we have outlined them below. All fees quoted are inclusive of VAT. Should you have any queries about these, please speak with a member of our team.


Set up fee (tenant’s share) - £270 for one tenant
Referencing one tenant (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Additional Tenant Fee - £90 per tenant
Processing the application, associated paperwork and referencing

Guarantor Fee - £150 per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Accompanied Check-in Fee - £60 
Checking through the prepared Inventory and Schedule of Condition of the property with the tenant, explaining how appliances function and taking meter readings for utilities and services


Amendment Fee - £90 
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) - £90 
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement. (There will be no fee charged where the tenancy goes onto a statutory periodic tenancy when the initial fixed term expires)


Check out Fee (tenant’s share) - £60  
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee - £30 per reference request
Collating information and preparing a reference for a future landlord or letting agent


Lost Security Items - £48 plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services - £48 per hour plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the prevailing rate

Unpaid Rent / Returned Payments - £12 for each chase letter/email

Professional Cleaning (if required) - £24 per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.


Finding a property

Our aim is to help find you the perfect property to suit your requirements with the minimum of hassle. The first step is to contact us to provide brief details about yourself and about the accommodation you require. We then search our database for suitable properties for you to view. If not urgent, we log your details so that we can contact you as suitable properties become available. It is wise to start looking about a month before you wish to move, as the nicer properties are viewed and reserved quickly. Our tenancies are granted for a minimum term of 6 months, which may be renewed if all parties are in agreement.

  • To view our selection of available properties to let please click on 'Property Search' on the right
  • To register your requirements please click on 'Contact Us' at top of page.

Please note that for your safety and peace of mind -

  • All of our managed properties are Gas Safe certificated where appropriate and inspected for electrical safety and furniture fire safety
  • All Tenancy Deposits (bonds) are held in accordance with the Deposit Protection Regulations.
  • All clients money is protected by a scheme provided by ARLA The Association of Residential Letting Agents
  • We have an Independent Redress Scheme provided by The Property Ombudsman

Viewings will be arranged at times to suit you, including evenings and weekends, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have.

Reserving the property

Once you have decided on a property, you will need to reserve it by paying a 'holding deposit' (aka 'reservation deposit'), of £250. Assuming that the tenancy goes ahead, the holding deposit will be deducted from the monies due before you move in. The deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.


As a minimum we will require satisfactory references from your employer, a previous or current landlord, and a credit reference report. We may also require a personal reference, and sometimes a guarantor. We may use the services of an independent referencing company to obtain and evaluate these references.


Rents are normally quoted calendar monthly, and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account or your landlord's bank account.


A security deposit of a minimum of one month's rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be provided with the appropriate prescribed information and receive details regarding the scheme used. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.